How do I cancel my order?Updated 12 days ago

We process orders quickly to ensure fast delivery, which means cancellations are not always possible once an order enters fulfillment.

Can I cancel my order?

If you contact us before your order has been shipped, we will do our best to cancel it. However, this cannot be guaranteed. Please double-check your cart and shipping details before placing your order.

If your order has already been shipped, we are unable to cancel it. Once you receive it, you are welcome to initiate a return — see our return policy for details.

How to request a cancellation

Email us at [email protected] with:

- Your order number

- Subject line: "Cancel Order #[your order number]"

Our team will confirm whether the cancellation is possible within 24 hours.

What if my order was a pre-order?

Pre-orders can be cancelled at any time before the item ships. Contact us at [email protected] and we'll process your cancellation and refund.