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<p data-lfile-container="2f6334cf-3708-4068-8341-50d5ef9ccf19" data-pm-slice="1 1 []" id="isPasted">Shipping is free in Europe on orders over &#x20AC;69. For smaller orders and other countries, the exact cost is shown at checkout before you pay.</p><p>We use one tracked shipping service for every order, so there&apos;s no express option to choose at checkout.&#xA0;</p>

Shipping is free in Europe on orders over €69. For smaller orders and other countries, the exact cost is shown at checkout before you pay. We use one tracked shipping service for every order, so there's no express option to choose at checkout.

How much does shipping cost?

Shipping & Delivery

Can I cancel or change my order?

Which payment methods do you accept?

My payment failed or I was charged twice

I didn't get my order confirmation email

How do discount codes work?

Do you offer invoices and business orders?

How to contact us and get the fastest answer

Orders & Payments

How do I track my order?

How long does delivery take?

Shipping policy at a glance

My tracking hasn't updated

Tracking says delivered but I don't have it

When will my pre-order ship?

Can you deliver to a parcel locker or pickup point?

Will I have to pay customs or import duties?

My order arrived in more than one parcel

I entered the wrong shipping address

I missed the delivery or my parcel is going back to the sender

I'm missing a piece or a piece is defective

I received the wrong item

My parcel or set arrived damaged

Missing, Damaged or Wrong Items

How do I return a product?

Returns & Refunds

What are PowerBuild sets made of and what scale are they?

Do all sets include instructions?

Are PowerBuild sets officially licensed?

Do you make custom models?

What's inside the box?

What age are PowerBuild sets for?

A set I want is sold out. Will it come back?

Product Information

How does the Mystery Box work?

How do I manage my Mystery Box subscription?

Mystery Box: common questions

Mystery Box & Subscriptions

How much does shipping cost?Updated 4 days ago