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Your confirmation email usually arrives within minutes. If you can&apos;t find it:<ul><li style="font-size: 16px; text-align: justify;">Check your Spam and Promotions folders, and search your inbox for &quot;PowerBuild&quot;</li><li style="font-size: 16px; text-align: justify;">If you paid with PayPal or Shop Pay, check the email linked to that account</li><li style="font-size: 16px; text-align: justify;">Check for a typo in the email you entered at checkout</li></ul>Still nothing after an hour? Email <a href="mailto:help@powerbuild.store">help@powerbuild.store</a> with your full name, the date of your order and a screenshot of the payment. Please don&apos;t place the order again.

Your confirmation email usually arrives within minutes. If you can't find it:. Still nothing after an hour? Email help@powerbuild.store with your full name, the date of your order and a screenshot of the payment. Please don't place the order again.

I didn't get my order confirmation email

Orders & Payments

Can I cancel or change my order?

Which payment methods do you accept?

My payment failed or I was charged twice

How do discount codes work?

Do you offer invoices and business orders?

How to contact us and get the fastest answer

How do I track my order?

How long does delivery take?

Shipping policy at a glance

My tracking hasn't updated

Tracking says delivered but I don't have it

When will my pre-order ship?

Can you deliver to a parcel locker or pickup point?

Will I have to pay customs or import duties?

How much does shipping cost?

My order arrived in more than one parcel

I entered the wrong shipping address

I missed the delivery or my parcel is going back to the sender

Shipping & Delivery

I'm missing a piece or a piece is defective

I received the wrong item

My parcel or set arrived damaged

Missing, Damaged or Wrong Items

How do I return a product?

Returns & Refunds

What are PowerBuild sets made of and what scale are they?

Do all sets include instructions?

Are PowerBuild sets officially licensed?

Do you make custom models?

What's inside the box?

What age are PowerBuild sets for?

A set I want is sold out. Will it come back?

Product Information

How does the Mystery Box work?

How do I manage my Mystery Box subscription?

Mystery Box: common questions

Mystery Box & Subscriptions

I didn't get my order confirmation emailUpdated 4 days ago