Orders & Payments

Can I cancel or change my order?

You can cancel or change your order within 24 hours of placing it. After that, your order is already being prepared and we can't guarantee any changes. Email [email protected] within 24 hours with:. We'll confirm whether the change was possible o

Which payment methods do you accept?

We accept all major cards, PayPal and the most popular wallets and local methods:. The options at checkout depend on your country and device. Prices are shown in your selected currency and include taxes where required. Pay in instalments available wi

My payment failed or I was charged twice

Please don't place the same order several times in a row. If one of them goes through, you could end up with duplicate orders. An extra charge is usually a temporary hold from an attempt that didn't go through, not a real payment. Your bank releases

I didn't get my order confirmation email

Your confirmation email usually arrives within minutes. If you can't find it:. Still nothing after an hour? Email [email protected] with your full name, the date of your order and a screenshot of the payment. Please don't place the order again.

How do discount codes work?

Enter your code in the "Discount code" field at checkout. The discount shows in your total before you pay. Save up to 20% when you build more is applied automatically in your cart when you add more sets (e.g. 2 sets 10%, 3+ sets 20%). Discount codes

Do you offer invoices and business orders?

Your invoice is attached to your order confirmation email / available on request. Need a company name or VAT number on it? Email [email protected] with your order number and the details. We offer custom pricing for retailers, resellers and corpor

How to contact us and get the fastest answer

Email [email protected] or use the contact form. We reply within 24 hours, and up to 72 hours during Black Friday and December.