I missed the delivery or my parcel is going back to the senderUpdated 4 days ago

If you weren't home, the carrier usually leaves a notice. Follow it to arrange a new delivery or collect your parcel from the local office.

If no one is available after several attempts, the carrier may send the parcel back to its international logistics centre. We'll let you know so you can contact the carrier and arrange redelivery or collection.

• The original shipping cost isn't refunded
• If the parcel isn't collected in time and is disposed of, we may not be able to send a free replacement
• If you're a consumer in the EU and within your 14-day withdrawal period, we'll refund the product price