My payment failed or I was charged twiceUpdated 4 days ago

Payment failed

• Check your card number, expiry date and billing address
• Approve the payment in your banking app if it asks for verification
• Try another card or payment method

Please don't place the same order several times in a row. If one of them goes through, you could end up with duplicate orders.

Charged twice

An extra charge is usually a temporary hold from an attempt that didn't go through, not a real payment. Your bank releases it automatically, normally within a few business days.

If you received two order confirmation emails, email us both order numbers and we'll cancel and refund the duplicate.