Can't find what you need? We are here to assist you!

See here the most frequently asked questions. Is your question not here? Our team aims to reply within 24 hours.

help@powerbuild.store

PowerBuild

<p data-lfile-container="2f6334cf-3708-4068-8341-50d5ef9ccf19" data-pm-slice="1 1 []" id="isPasted" style="text-align: justify;">Pauses of a few days are normal, especially on international parcels. Tracking often goes quiet while a parcel moves between countries or through customs, then updates once the local carrier scans it.</p><table><thead><tr><th colspan="1" rowspan="1" style="width: 40.3%;"><p style="text-align: justify;">Time without an update</p></th><th colspan="1" rowspan="1" style="width: 59.5569%;"><p style="text-align: justify;">What it means</p></th></tr></thead><tbody><tr><td colspan="1" rowspan="1" style="width: 40.3%;"><p style="text-align: justify;">Up to 72 hours after the shipping email</p></td><td colspan="1" rowspan="1" style="width: 59.5569%;"><p style="text-align: justify;">Normal. The first scan hasn&apos;t happened yet</p></td></tr><tr><td colspan="1" rowspan="1" style="width: 40.3%;"><p style="text-align: justify;">A few days mid-journey</p></td><td colspan="1" rowspan="1" style="width: 59.5569%;"><p style="text-align: justify;">Normal. Your parcel is in transit between hubs</p></td></tr><tr><td colspan="1" rowspan="1" style="width: 40.3%;"><p style="text-align: justify;">7 days</p></td><td colspan="1" rowspan="1" style="width: 59.5569%;"><p style="text-align: justify;">Email us with your order number and we&apos;ll contact the carrier</p></td></tr><tr><td colspan="1" rowspan="1" style="width: 40.3%;"><p style="text-align: justify;">20 days</p></td><td colspan="1" rowspan="1" style="width: 59.5569%;"><p style="text-align: justify;">Your parcel is considered lost. We&apos;ll send a replacement or refund you</p></td></tr></tbody></table><p style="text-align: justify;"><strong>Tip:</strong> paste your tracking number into your local carrier&apos;s website. It often shows more detail than our tracking page.</p>

Pauses of a few days are normal, especially on international parcels. Tracking often goes quiet while a parcel moves between countries or through customs, then updates once the local carrier scans it. Time without an update. What it means. Up to 72 h

My tracking hasn't updated

Shipping & Delivery

Can I cancel or change my order?

Which payment methods do you accept?

My payment failed or I was charged twice

I didn't get my order confirmation email

How do discount codes work?

Do you offer invoices and business orders?

How to contact us and get the fastest answer

Orders & Payments

How do I track my order?

How long does delivery take?

Shipping policy at a glance

Tracking says delivered but I don't have it

When will my pre-order ship?

Can you deliver to a parcel locker or pickup point?

Will I have to pay customs or import duties?

How much does shipping cost?

My order arrived in more than one parcel

I entered the wrong shipping address

I missed the delivery or my parcel is going back to the sender

I'm missing a piece or a piece is defective

I received the wrong item

My parcel or set arrived damaged

Missing, Damaged or Wrong Items

How do I return a product?

Returns & Refunds

What are PowerBuild sets made of and what scale are they?

Do all sets include instructions?

Are PowerBuild sets officially licensed?

Do you make custom models?

What's inside the box?

What age are PowerBuild sets for?

A set I want is sold out. Will it come back?

Product Information

How does the Mystery Box work?

How do I manage my Mystery Box subscription?

Mystery Box: common questions

Mystery Box & Subscriptions

My tracking hasn't updatedUpdated 4 days ago