Can't find what you need? We are here to assist you!

See here the most frequently asked questions. Is your question not here? Our team aims to reply within 24 hours.

help@powerbuild.store

PowerBuild

We accept all major cards, PayPal and the most popular wallets and local methods:<ul><li style="font-size: 16px; text-align: justify;">Cards: Visa, Mastercard, Maestro, American Express, UnionPay</li><li style="font-size: 16px; text-align: justify;">Wallets: PayPal, Apple Pay, Google Pay, Shop Pay</li><li style="font-size: 16px; text-align: justify;">Local methods: Bancontact, BLIK, MB WAY, MobilePay</li></ul>The options at checkout depend on your country and device. Prices are shown in your selected currency and include taxes where required.Pay in instalments available with Shop Pay Installments / Klarna

We accept all major cards, PayPal and the most popular wallets and local methods:. The options at checkout depend on your country and device. Prices are shown in your selected currency and include taxes where required. Pay in instalments available wi

Which payment methods do you accept?

Orders & Payments

Can I cancel or change my order?

My payment failed or I was charged twice

I didn't get my order confirmation email

How do discount codes work?

Do you offer invoices and business orders?

How to contact us and get the fastest answer

How do I track my order?

How long does delivery take?

Shipping policy at a glance

My tracking hasn't updated

Tracking says delivered but I don't have it

When will my pre-order ship?

Can you deliver to a parcel locker or pickup point?

Will I have to pay customs or import duties?

How much does shipping cost?

My order arrived in more than one parcel

I entered the wrong shipping address

I missed the delivery or my parcel is going back to the sender

Shipping & Delivery

I'm missing a piece or a piece is defective

I received the wrong item

My parcel or set arrived damaged

Missing, Damaged or Wrong Items

How do I return a product?

Returns & Refunds

What are PowerBuild sets made of and what scale are they?

Do all sets include instructions?

Are PowerBuild sets officially licensed?

Do you make custom models?

What's inside the box?

What age are PowerBuild sets for?

A set I want is sold out. Will it come back?

Product Information

How does the Mystery Box work?

How do I manage my Mystery Box subscription?

Mystery Box: common questions

Mystery Box & Subscriptions

Which payment methods do you accept?Updated 4 days ago