We'll send any missing or defective piece free of charge. Most missing pieces turn up, so please run through this quick check first:. Still missing? Email help@powerbuild.store with:

<section id="isPasted">We&apos;ll send any missing or defective piece free of charge. Most missing pieces turn up, so please run through this quick check first:<ul><li style="text-align: justify; font-size: 16px;">Look inside every bag and in the folds of the box. Small pieces often stick to the bag.</li><li style="text-align: justify; font-size: 16px;">Check the steps you&apos;ve already built. The piece may have gone into an earlier step.</li><li style="text-align: justify; font-size: 16px;">Compare similar colours in daylight: black and dark grey, white and light grey, and transparent pieces are easy to mix up.</li><li style="text-align: justify; font-size: 16px;">Check the spare pieces. Most sets include extra small pieces.</li></ul> Still missing? Email help@powerbuild.store with:<ol><li style="text-align: justify; font-size: 16px;">Your order number</li><li style="text-align: justify; font-size: 16px;">The set name</li><li style="text-align: justify; font-size: 16px;">A photo of the instruction page with the missing or defective piece circled and the page number visible</li><li style="text-align: justify; font-size: 16px;">How many of that piece you need</li></ol> </section>

I'm missing a piece or a piece is defective

We'll send you the correct set at no extra cost, and you can keep the one you received. Email help@powerbuild.store with:. We'll check it and ship the correct set as soon as possible. Mystery Box subscribers: every Mystery Box contains a random set,

We&apos;ll send you the correct set at no extra cost, and you can keep the one you received.Email <a href="mailto:help@powerbuild.store">help@powerbuild.store</a> with:<ol><li style="text-align: justify; font-size: 16px;">Your order number</li><li style="text-align: justify; font-size: 16px;">The name of the set you ordered</li><li style="text-align: justify; font-size: 16px;">A photo of everything you received, including the packing slip</li></ol>We&apos;ll check it and ship the correct set as soon as possible.Mystery Box subscribers: every Mystery Box contains a random set, so a set that&apos;s different from the photos isn&apos;t a wrong item. If you received a set you&apos;ve already had from your Mystery Box, contact us.

I received the wrong item

We'll replace damaged pieces or the whole set at no cost. Email help@powerbuild.store within 7 days of delivery with:. Please keep the packaging until your case is closed. We may need it for a claim with the carrier.

We&apos;ll replace damaged pieces or the whole set at no cost. Email <a href="mailto:help@powerbuild.store">help@powerbuild.store</a> within 7 days of delivery with:<ol><li style="text-align: justify; font-size: 16px;">Your order number</li><li style="text-align: justify; font-size: 16px;">A photo of the outer shipping box, with the label visible</li><li style="text-align: justify; font-size: 16px;">Photos of the collector&apos;s box and any damaged pieces</li></ol>Please keep the packaging until your case is closed. We may need it for a claim with the carrier.

My parcel or set arrived damaged

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help@powerbuild.store

PowerBuild

Missing, Damaged or Wrong Items

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Orders & Payments

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Shipping policy at a glance

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Product Information

How does the Mystery Box work?

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Mystery Box: common questions

Mystery Box & Subscriptions