We accept returns within 30 days of delivery, provided the item meets our return conditions. To be eligible for a return:. - The item must be unused and in its original condition. - All original packaging must be intact. - 30 days must not have passe

We accept returns within 30 days of delivery, provided the item meets our return conditions. <h2 id="am-i-eligible-for-a-return">Am I eligible for a return?</h2>To be eligible for a return:- The item must be unused and in its original condition- All original packaging must be intact- 30 days must not have passed since delivery Non-returnable items:- Gift cards- Downloadable digital products <h2 id="how-to-initiate-a-return">How to initiate a return</h2>1. Email <a data-fr-linked="true" href="mailto:help@powerbuild.store">help@powerbuild.store</a> with your order number and reason for return.2. Our team will send you the return address and instructions.3. Ship the item using a tracked shipping method &#x2014; return costs are the customer&apos;s responsibility.4. Once we receive and inspect the item, we will process your refund within 1&#x2013;7 business days to your original payment method. <h2 id="important-notes">Important notes</h2>- Returns must be shipped to our facility in China- We recommend using a trackable service or purchasing shipping insurance for items over $50- PowerBuild is not responsible for items lost in return transit

How do I return a product?

We're sorry to hear you received the wrong product! This doesn't happen often, but when it does we make it right as quickly as possible. You don't need to return the incorrect item — you're welcome to keep it. We'll send you the. correct product at n

We&apos;re sorry to hear you received the wrong product! This doesn&apos;t happen often, but when it does we make it right as quickly as possible. <h2 id="what-well-do">What we&apos;ll do</h2>You don&apos;t need to return the incorrect item &#x2014; you&apos;re welcome to keep it. We&apos;ll send you the&#xA0;correct product at no extra cost. <h2 id="what-we-need-from-you">What we need from you</h2>Please email <a data-fr-linked="true" href="mailto:help@powerbuild.store">help@powerbuild.store</a> with:1. Your order number2. The name of the set you ordered3. A photo of all the items you received Our team will review your case and ship the correct product as soon as possible.

I received the wrong item — what should I do?

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Returns & Refunds

How do I return a product?

I received the wrong item — what should I do?